RMM software allows MSPs to remotely monitor customer IT infrastructures and endpoints, saving time, money, and resources. Instead of sending MSP professionals to customers’ locations, they may assess the health of their devices and networks from the comfort of their own workplaces. They can also manage many accounts in real time and rapidly resolve any issues using a single dashboard. RMM software can also automate repetitive processes like software updates.
What is the difference between paid and open source RMM software?
There are premium and free versions of RMM tools. Paid tools include the majority, if not all, of the features required to monitor and manage a client’s IT infrastructure. Open source RMM, on the other hand, only offers the most basic features and can only manage a few endpoints. Because there are no software licencing fees or maintenance charges, this programme is great for MSPs who are just getting started. Here are some open source RMM software examples:
Pulseway
MSPs and IT departments utilise Pulseway as a remote monitoring and management tool to manage their clients’ entire IT environments. It’s user-friendly and simple to set up. Pulseway RMM is capable of monitoring, detecting, and resolving IT issues as quickly as feasible. Through its dashboard, technicians may see all of a company’s assets, endpoints, and installed applications. Advanced automation, remote desktop, application monitoring, OS patch management, configurable reports, comprehensive command traceability, email notifications, and many more features are included in Pulseway RMM. These also provide add-ons for endpoint protection, business administration, and backup and disaster recovery to help you power up your IT stack, but they come at a premium. It has over 3,900 customers throughout the world that use it to manage their own and their clients’ IT infrastructure.
Site24x7
Site24x7 is a single cloud monitoring system that DevOps and IT operations from small to medium-sized businesses can use. This programme tracks how users interact with websites and open applications on their desktop and mobile devices. It also includes extensive monitoring capabilities for servers and network infrastructure, allowing MSPs to quickly resolve issues.
ServiceDesk Plus MSP
IT Service Management (ITSM) software is ServiceDesk Plus MSP. It provides open source software to assist MSPs in launching profitable and effective businesses. Its standard edition includes features including ITIL incident management, pricing, remote assistance, and rich reporting and dashboard capabilities for managing IT help desk tickets throughout their lifecycle.
ManageEngine OpManager
OpManager is a network monitoring solution that assesses the health, performance, and availability of all network equipment, including switches, routers, LANs, and firewalls. This programme ensures that your IT environment’s performance parameters are in good working order. A role-based dashboard provides a consolidated view of the entire network, as well as unique notification profiles, intelligent alerting, and workflow automation. OpManager can be scaled up to fulfil the management needs of the entire IT workforce. You won’t have to worry about debugging device issues if your firm employs this programme. It also includes useful features that allow you to more effectively monitor your client’s IT network.
OptiTune
Desktops, mobile devices, and servers are all common in businesses. When a company grows, these machines will almost certainly multiply, making it impossible to keep track of them all. MSPs can utilise OptiTune because it is one of the best solutions available. It was created with the goal of improving IT administration efficiency and simplicity in any size company. It allows you to manage all of your company’s computers, ensuring that they are up to date, detecting malware infections, installing the latest versions of apps like Microsoft Office, and identifying which machines are overloaded.
ManageEngine Desktop Central MSP
MSPs of all sizes can benefit from Desktop Central MSP’s remote monitoring and management software. It allows IT managers to manage and control their clients’ devices remotely, including desktops, laptops, servers, and mobile phones.
Last Thoughts
When looking for open source RMM software, you should first look at all of the options on the market. Come up with as many options as you can with your team, and then let your technicians evaluate whether they can meet your needs.
